Top 10 Technology Investments Online Merchants In US Are Banking On For 2022

Top 10 Technology Investments Online Merchants In US Are Banking On For 2022

A new study revealed:

  • Social media marketing and advertising (32%), e-commerce software (31%), e-mail marketing  (29%), retail functions (26%) and online payments (24%) score really
  • 63% of US brands approach to raise investment decision in retail application in 2022. Only 1% will decrease their expense

  • “The pandemic has been like a meteor hitting the retail sector, and software program financial commitment choices are now reflecting a will need for agility in a risky environment”, says Stuart Decide on, VP International Alliances at Brightpearl

In-depth investigate carried out with the leaders of 500 of the nation’s most influential merchants has discovered what technologies will be at the forefront of retail procedures for the year in advance.

The new examine by Brightpearl, a globe primary retail working platform, reveals what types of application US merchants are established to make investments in upcoming year by polling hundreds of organizations from throughout the country and observed that 63% are preparing to improve their technology investments about the future 12 months. Only 1% will decrease their financial investment.

It arrives as growth projections estimate that by 2023, on the net ecommerce product sales will exceed $29.7 trillion globally.

This yr on your own, online shops have been looking at yr-on-calendar year profits increases of upwards of 700%, in accordance to internal investigation from Brightpearl&#8217s 3,000 potent consumer foundation, which involves brands like Lovepop, Shopify and Puma.

What’s more, according to Brightpearl scientists, 40% of US people claim they will only shop on line in the subsequent 5 years, highlighting how integral on-line procuring has develop into to the greater part of Us citizens.

Brightpearl’s examine located that online firms are now prioritizing financial commitment in main technology initiatives that contain: social media marketing and advertising (32%), e-commerce software program (31%) and e mail marketing (29%). Financial commitment driving the ‘buy button’ into retail operations (26%) and on-line payments (24%) also score remarkably on merchants&#8217 wish lists.

“There has been a massive change to online purchasing due to the fact the onset of the pandemic, and in this new Hyper Scaleable Era we’re observing on the internet shops reporting outstanding development fees,” claims Stuart Decide, VP International Alliances at Brightpearl.

“In the race to entice immediate product sales, it is no surprise that on the net firms are arranging investments that will have a significant impact on conversion costs. However, what’s appealing is that the info implies a massive change to back-conclude organization investment as e-commerce brand names look for to handle the operational complexities that lie outside of the buy button.”

Brightpearl information reveals that 61% of buyers have skilled difficulties shopping for from models on the web considering that the onset of the pandemic.

The examine also discovered 77% of all lousy online shopping ordeals are immediately related to issues that crop up after a shopper hits ‘buy’ — particularly concerns with shipping and delivery and returns, these as not  receiving merchandise on time, or items not being delivered where by they really should be.

“Investment in important spots that are ‘behind the scenes’ like delivery, inventory administration and retail functions are a response to the problem involved with operational complexity,” claims Stuart Decide. “Adding these answers will go a extended way in helping shops enrich the working experience clients acquire and to adapt to their ever-switching requires &#8211 whether that’s the channels they purchase on, the way they pay, or how they pick out to converse with you.

“As this knowledge implies, organizations weighing up engineering investments should start off with generating confident they have the proper infrastructure in location to deliver an exceptional searching working experience at all finishes of the acquiring journey.”

Brightpearl’s research also reveals that nearly a 3rd (30%) of on the net companies are preparing to make know-how investments this year mainly as a way of serving to them to adapt to a new switching retail ecosystem.

“The pandemic has been like a meteor hitting the retail sector, and program financial commitment selections are now reflecting an increasing require for agility in a risky environment”, provides Brightpearl’s Stuart Decide.

“Unfortunately, time is not a luxurious shops have. To steer clear of failure, merchants will have to speedily adapt to the disorders of the new retail landscape, with the ideal associates and systems in location to assure the overall retail procedure is match for objective.”

Top rated 10 Financial investment Priorities For 2022

  1. Social media advertising and marketing (32%)

  2. E-commerce software package (31%)

  3. E-mail internet marketing (29%)

  4. Buyer support (28%)

  5. Retail functions (26%)

  6. On the web payments (24%)

  7. Inventory administration (21%)

  8. Customer romantic relationship management (CRM) (22%)

  9. Buy achievement (20%)

  10. Advertising and marketing software program (19%)

Brightpearl has distilled the facts, which includes the expenditure traits of e-commerce companies by dimension and class, into a new report, readily available in this article.

Contributed by: Bristol-primarily based Brightpearl functions with countless numbers of suppliers introducing program that places orders, stock, financials, POS (position of sale) and CRM (client partnership management) in one particular place. Dependent in Bristol (Uk) and Austin, Texas (US), Brightpearl gives a retail working program (ROS) for shops and wholesalers. Its mission is clear: automate the again office environment so retailers can commit their time and income growing the enterprise.  Brightpearl’s ROS incorporates fiscal management, inventory and sales purchase administration, paying for and provider administration, CRM, fulfillment, warehouse and logistics. In addition, the procedure has higher-undertaking connectors to the significant ecommerce platforms, like Magento, BigCommerce and Shopify. Brightpearl’s system manages around 10m transactions and $5bn of business enterprise a year.

In 2022, Brightpearl became aspect of the Sage Team plc, with the mix of Sage Intacct and Brightpearl developing a powerful solution for retailers and wholesalers. 

Observe Brightpearl socially: Twitter (@BrightpearlHQ), LinkedIn (, and Facebook (

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