The shopping malls where you’ll soon be able get your Smart ID or passport in South Africa

Property Affairs minister Aaron Motsoaledi has introduced a complete revamp of his department’s programs in a shift to lower down on extended queues, which include strategies to introduce branches in shopping centres.

Presenting his departmental spending plan speech on Tuesday (24 Might), Motsoaledi said that even though his section is in the method of building new branches, the introduction of Dwelling Affairs stores within buying malls will supply for ‘immediate relief’ in areas which previously have high footfall.

“Operating Home Affairs offices at malls will obviate the difficulty of queuing in the solar or rain. Malls will also provide convenient and secure parking for consumers,” he explained.

Motsoaledi verified that discussions are now underway with the adhering to searching malls about the place:

  • Menlyn Mall in Tshwane
  • Cresta Shopping mall in Johannesburg
  • Southgate Shopping mall in Johannesburg
  • The Pavillion in eThekwini
  • Tygervalley Shopping mall in Cape Town

“Since the malls still have to move some tenants close to to make way for Property Affairs, we will put in our tools there all around September this yr. We shall start with the Menlyn Shopping mall in Pretoria and then roll out to the relaxation,” he stated.

Branch Appointment Scheduling Program (BABS)

Motsoaledi also verified that his division was growing its new on line reserving method named BABS (Branch Appointment Scheduling Technique).

The process, which is presently staying piloted in 24 of the busiest offices,  will be rolling out this program to more shops in the coming months, he said.

“The pilot started off in December very last yr at the Byron and Akasia places of work in a hybrid product making it possible for booked and stroll-in clientele.  A total of 33 463 men and women have employed the procedure involving December 2021 and 13 Could 2022.

“Apart from generating certain that there are no queues in the House Affairs places of work where it is executed, the BABS method will help eradicate corruption by building absolutely sure that these who apply the obnoxious conduct of offering queue areas have no consumers since clients e book straight on-line and appear at the acceptable time, and hence they have no will need to invest in area from anyone in the queue.”


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